Print information

MerxTeam offers our customers a comprehensive solution that includes profiling of our products. We offer different printing techniques based on the product to meet the customers need. For the result to be good and the delivery time as short as possible, we would like you to read our printing information before placing an order.

Before ordering, please review the checklist below.

 

1. If your order is complete you should have received an order confirmation and a proof-sheet from us within 72 hours. If more than 72 hours have passed, please contact us by email.
2. If you are satisfied with the proof-sheet and everything is correct on the order confirmation, you email us an approval and we start production followed by delivery to you.
3. If you are not satisfied with the proof-sheet or have changed your mind regarding placement and size, we will make a first change for free. Subsequent changes are charged SEK 150/change.
4. If you have ordered incorrectly, and still approved the proof-sheet and order confirmation, we cannot accept a complaint. Therefore, look carefully at both the order confirmation and proof-sheet. We do our best to check for any mistakes and always double check if we suspect you have ordered incorrectly.
5. Normal delivery time for pad print is approx. 3 weeks after approval of the order and proof-sheet. Normal delivery time for transfer print is approx. 5-6 weeks after approval of the order and proof-sheet. (Delivery conditions: Free from our warehouse in Gothenburg.)
6. In the event of a complaint, we need to be contacted within 10 working days. (We reserve the right to supply +/- 10% of printed items.)
7. Returns only take place after agreement with us, you first receive an action report from us, which must accompany the goods in return.

 

Checklist

(Is everything included before I send the email?)

• Contact person for the order
• Item number
• Quantity
• Pad or transfer print
• Logo in eps format (Do not send in a separate email)
• PMS colors on logo
• Double or single print
• Size of logo
• Placement of logo
• Delivery address and possible goods marking

 

Considerations for different printing techniques

 

Pad print

 

Pad printing means that the logo is etched onto a cliché (printing plate). A silicone pad then fetches the color from the cliché and transfer it to the surface of the product. The printing surface varies depending on the shape the mug has and requires a certain distance to the edges and ear. The method makes it possible to print CMYK printing (image printing).

 

Advantages of pad printing:

 

• Higher appearance quality.
• The color reproduction follows the PMS map.

 

Suggested print placements:

 

Things to keep in mind when applying pads:

Pad print can withstand hundreds of machine washes without losing quality but does not last for industrial dishwashers used in restaurant kitchens.

PANTONE PMS

We cannot guarantee exact PMS color at the time of printing. Clear colors such as yellow, red, orange, light blue, white and lime, which are to be printed on a dark background, need to be printed with a white base plate to achieve a good result. If you only order single-colour printing on a dark background, we will not accept any complaints about that work.
The same applies to white or yellow on a red background, as well as yellow on a blue background.

Extra charge applies for double printing.

Transfer printing

 

Transfer involves printing the logo on a sticker which is then mounted on the product and then fired at 800°C. This causes the colors to be encapsulated in the glaze of the product and makes the print extra durable. The method is perfect for porcelain that is to be washed in an industrial dishwasher and used in a restaurant. The method is also well suited for more advanced prints.

 

Advantages of transfer printing:

 

• Greater printing area - Printing around the mug - Printing on the ear
• Print on the inside - Print on plates and dishes - Name print

 

Suggested print placements:

 

Considerations for transfer printing:

Ceramic paints that can withstand the temperature of the transfer print in the oven do not match the PMS map. Therefore, we cannot guarantee 100% reproduction (the most difficult colors often contains magenta). When the logo is burned into the glaze on the mug, the logo becomes matte and transparent. This makes light print on dark substrate will not be opaque.

 

Since the decals are assembled by hand, each mug differs in appearance in terms of placement. We cannot guarantee that each logo will be mounted straight and in the same position.